Terms and Conditions

These Terms and Conditions (the “Terms”) shall govern your viewing, accessing, registering and/or using the site izibingo.mt, or any respective page, subpage, subdomain or section thereof (the “Website” or “Site”), from time to time, to make use of our online gaming services (the “Online Services”), located at or accessible via such domain name, whether accessed through the online webpage via a computer or through mobile phones, smartphones, tablets or any home entertainment system such as video games consoles and smart TVs, or any other electronic means of accessing the Website (“Access Device”).

The Terms and Conditions include and consist of:

1. These Terms and Conditions.
2. The Privacy Policy, Cookies Policy, Customer Acceptance Policy, KYC Policy, LiveChat Policy, and Bonus Terms and Conditions.
3. Any terms and conditions and or rules with regards to promotions, bonuses and special offers which may apply from time to time.
4. Our betting and game rules (including, where applicable, the Terms and Conditions of specific promotions which may exist on the Site from time to time and which can be found on the webpage dedicated to the specific promotion in the relevant section of the Site, the Games Rules).

Making use of the Online Services and/or Website is only allowed to players who are eighteen (18) years or over.

By using, visiting and/or accessing the Site or any of the Online Services you signify that you agree with these Terms and Conditions and commit yourself to always abide by them. If you do not agree to accept and be bound by the Terms, whether in whole or in part, you should not visit the Site, register an account or otherwise use the Online Services and should exit the Website immediately and, where applicable, remove any software that has been downloaded from the Website or otherwise obtained from the Company and installed onto any Access Device without delay. You understand, agree, and acknowledge that these Terms constitute a legally binding agreement between you and IZI Interactive Limited and that your use or continued use of the Website shall be construed as the acceptance and agreement with the Terms.

You understand and agree that the Terms constitute the entire general agreement between you and IZI Interactive Limited. You may be subject to additional terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material, whenever applicable.

The Website is operated and managed by IZI Interactive Limited, a company bearing registration number C75678, and having its registered address at The Quad Central, Q3, Level 11, Triq L-Esportaturi, Zone 1, Central Business District, Birkirkara, CBD 1040, Malta. IZI Interactive Limited is licensed and regulated by the Malta Gaming Authority (www.mga.org.mt) with Licence number MGA/B2C/345/2016 issued on 1st August 2016 and shall henceforth be referred to as “IIL” or “the Company”.

You agree and acknowledge that IZI Interactive Limited is entitled to modify, improve or discontinue any of its Online Services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that IZI Interactive Limited is entitled to provide services to you through subsidiaries or affiliated entities.

When you submit content to IZI Interactive Limited you simultaneously grant IZI Interactive Limited an irrevocable, worldwide, royalty-free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to IZI Interactive Limited.

You understand and agree that your use of the Website is entirely at your own risk and that our services are provided “As Is” and “As Available”. IZI Interactive Limited does not make any express or implied warranties, endorsements, or representations whatsoever as to the operation of the izibingo.mt, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.

IZI Interactive Limited may include hyperlinks to third-party content, advertising, or websites. You acknowledge and agree that IZI Interactive Limited is not responsible for and does not endorse any advertising, products, or resource available from such resources or websites.

We reserve the right to make changes to the Terms and Conditions at any time.

We will ensure that any significant changes to the Terms and Conditions will be notified to you in advance by an appropriate method (for example, by email or via a notice on the Website) and you will be asked to re-confirm your acceptance of the Terms and Conditions before the changes come into effect. You will not be allowed to play unless you accept the new Terms and Conditions.

In these Terms and Conditions, unless the context otherwise requires:

Any reference to "you" and "yours" refers to you, the user of the Site. Any reference to “us”, “our,” “we” or the “Company” refers to the party with whom you are contracting with, as specified above.

References to these Terms and Conditions include references to these Terms and Conditions as varied, supplemented and/or replaced in any manner from time to time;

In the event that there is any conflict or inconsistency between the Terms, the Privacy Policy, the Cookies Policy and any other rule or guidelines expressly referring to them, these Terms and Conditions shall prevail. In the event that there is any conflict or inconsistency between these Terms and Conditions and the Betting Games rules, the Betting Game rules shall prevail;

References to clauses or sub-divisions are references to clauses and sub-divisions of these Terms and Conditions;

Clause headings are for reference only and do not affect the interpretation of these Terms and Conditions;

References to "wagers" includes if applicable a reference to "bets" and "stakes”;

References to servers or 'our servers', where applicable, includes a reference to IZI Interactive Limited servers and to third party servers which are used in order to provide you with our Online Services on or through the Site.

Any reference to a law or a provision of any law includes a reference to that law or provision as from time to time modified or re-enacted.

References to and/or words:

• importing singular shall include the plural, and vice-versa;
• importing any gender include all genders;
• a person shall be construed so as to include any individual, firm, company, corporation or other body corporate, unincorporated association or partnership (whether or not having a separate legal personality).

The Company complies with Maltese and European laws, regulations, and guidelines for the prevention of money laundering and the funding of terrorism.

It is unlawful to deposit money which consists of the proceeds of criminal activities.

Transactions are monitored to prevent money laundering and all other illegal activity.

Suspicious transactions shall be investigated by the Company and, if necessary, a suspicious transaction report may be made by the Company to the relevant competent Authorities. In any such event, the Company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the relevant authorities. Furthermore, in the event of any suspicious transactions, the Company may suspend, block or close the registration of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.

By agreeing to the Terms you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to prevent and/or combat money laundering and funding of terrorism.

In order to place one or more wagers or otherwise use our Online Services on the Website, you must open an account with us (“Account”). You can apply for an Account to be opened by completing the online application form at Register. It is only by completing the full online application form at the aforementioned URL that you are considered to be an Account holder and can play for real money on the Site.

By applying for an Account, you represent and warrant to us that:

You are at least eighteen (18) years old or the age of legal consent for engaging with the Online Services under the laws of the jurisdiction in which you are located while using the Website, whichever is the higher. You understand that use of our Online Services is not suitable for minors and you warrant to us that you will not assist a minor to apply for or use an Account, or otherwise access the Website and Online Services. You warrant that you are legally allowed to make use of the Online Services and/or play any games on our Site in the territory in which you are playing.

You will comply at all times with these Terms and Conditions, as may be amended from time to time;

You will not sell, transfer, or acquire accounts to or from other persons;

You will not abuse in any way or manner any online betting or gaming or any bonus offer or other promotion scheme offered by us;

All information provided to us by you, either upon application for an Account, subsequently or in connection with your Account (including, but not limited to, name, surname, date of birth, place of residence, email address and telephone number) is complete, accurate, current and not misleading and that you will inform us immediately if there is any change to such information;

You understand that there is a risk of losing money by gambling or playing games on the Site and that you are fully responsible for any losses incurred;

You are not resident in and/or a national of a high-risk jurisdiction which are North Korea, Iran and Myanmar;

You are not classified as a compulsive gambler;

You have not been excluded from gambling;

You should not have unreasonable expectations about the money you can win through using the Online Services and our Website. You acknowledge and understand that a small proportion of customers may suffer from a gambling addiction and often require professional assistance in order to deal with and overcome their addiction. Please refer to our Healthy Play page, available via a link at the bottom of each page on the Website, to familiarise yourself with the responsible gaming measures offered by IZI Interactive LTD and for a list of local organisations which may be able to assist you;

You have not already registered with the Company and that such registration was closed due to collusion, cheating, fraud, or any other criminal activity, including for responsible gambling reasons, and/or for breach of the Terms and Conditions or at your own request;

That the source of any and all monies used by you on the Website is not illegal and/or derived from any unlawful activity and that you shall not use the Website and Online Services for any unlawful or fraudulent activity, including but not limited to money laundering under the laws of Malta and/or of any jurisdiction that applies to you;

You acknowledge and understand that criminal and/or civil proceedings may be brought against you and any other person(s) in connection with your involvement in any unlawful or fraudulent activity.

You are registering the Account on your behalf, and you will use the Online Services and the Website on your own behalf and not on behalf of any other person.

We reserve the right to close an Account and to confiscate and retain the balance on that Account where we have reasonable suspicion that the Account is being used or controlled by a person other than the person named as the registered Account holder and/or where we have reasonable suspicion that the Account is being used in an illegal or fraudulent manner, or otherwise in connection with one or more marketing affiliates of the Company.

You may not transfer the funds deposited in one Account to another Account.

You may only hold one (1) Account registered at the Website at any point in time. Any multiple Accounts opened in the same name, or any accounts for which we have a reason to believe that are beneficially owned by the same person, or used by the same person, or any multiple Accounts opened using the same IP address and/or Access Device, shall be collectively referred to as “Duplicate Account(s)”. In case of Duplicate Account(s), we may, at our entire discretion, do any of the following:

close any Duplicate Accounts;

void and forfeit all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using Duplicate Account;

void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by you in respect of a Duplicate Account may be recovered by us directly from any other of your Accounts (including any other Duplicate Account);

Allow usage of the Duplicate Account, in which case all losses and stakes placed by or for you through the Duplicate Account shall be retained by us; and

Credit one (1) Account which you have opened with us with any balance remaining on your Duplicate Account(s).

You shall not permit any person to use your Account, and you are fully liable for any losses incurred by a third party on your Account. You shall inform us immediately if you suspect that a third party has obtained access to and/or has used your Account, and you shall assist us fully in our investigations into the matter.

You understand that the funds deposited into your Account do not earn any interest and that the Company is not and shall not be used as a financial or banking institution.

You represent and warrant that you will not use any robotic, automated, mechanical, electronic or other devices or software to make automated decisions while using the Online Services, or otherwise use any device or software that enables use of Website and/or Online Services without human intervention (e.g. bots), makes automated decisions, provides real time information or coaching (collectively, “Prohibited Software”), whether such use is attempted or effected by you or by any third parties. Should the Company have reasonable suspicion that Prohibited Software is being used on the Website, the Company reserves the right to void any bet or stake that it suspects has been made using or with the assistance of Prohibited Software and/or exclude any customer from any promotion or competition in which it suspects that Prohibited Software has been used and/or suspend the Account in question pending investigation into the matter and/or terminate the Account at its sole discretion. The Company considers the use of Prohibited Software to be tantamount to fraud and reserves its right in such a case not to refund any balance on the Account at the time of termination and to cancel any pending bets or games.

You understand and accept that we do not warrant in any way or manner that your use of the Site is legal in any jurisdiction and that it is your responsibility to ensure the legality of your actions. We cannot provide you with any legal advice as to the legality of internet gambling in your jurisdiction, nor can we accept any liability whatsoever for any punishment imposed upon you by any relevant authority as a consequence of the illegal use of the Site. We request that you take your own steps to ascertain the legality or otherwise of the jurisdiction in which you are situated prior to attempting to access and play on our Site.

You must not apply for or open an Account if you are located in a jurisdiction in which applying for or opening an Account and/or using our Online Services is unlawful or contrary to any applicable regulation. It is your responsibility to ensure that this is not the case. We reserve the right to immediately suspend your Account if we discover that your Account has been opened or is being used from a Prohibited Jurisdiction. “Prohibited Jurisdictions” include: Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Australia, Austria, Belarus, Belgium, Bulgaria, Burundi, Canada – Ontario Province, Cameroon, Central African Rep, Cuba, Cyprus, Czech Republic, Democratic Republic of Congo, Denmark, Egypt, Ecuador, Estonia, Ethiopia, France and French Territories, Gaza Strip, Georgia, Germany, Gibraltar, Greece, Greenland, Guinea, Guinea-Bissau, Guyana, Haiti, Iraq, Islamic Republic of Iran, Israel, Italy, Lebanon, Libya, Lithuania, Mali, Mozambique, Myanmar, Netherlands, Nigeria, North Korea, Norway, Pakistan, Panama, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Serbia, Slovenia, Somalia, South Sudan, Spain, Sweden, Tanzania, The United Kingdom, The United States of America, Trinidad & Tobago, Turkey, Ukraine (including territory of Crimea), Venezuela, Vietnam, West Bank (Palestinian Territory, Occupied), Yemen and any other jurisdictions in which using the Service is not legal.

An Account may only be held by an individual. For the avoidance of doubt, corporate or company Accounts are not permitted.

We reserve the right, at all times, to transfer, assign, (sub)license and/or pledge any of our rights and obligations under these Terms and Conditions, in whole or in part, to any person without prior notice, provided that such transfer, assignment, (sub)license and/or pledge will be on the same terms or terms that are no less advantageous to you.

You may not assign, sublicense or otherwise transfer in any manner any of your rights or obligations under these Terms and Conditions.

You warrant that:

the name, residential address, and other personal details which you supply when opening your Account are correct, and that you shall update your personal details whenever any changes occur; and

you are the rightful owner of the money which you, at any time, deposit in your Account.

By applying for an Account and by accepting these Terms and Conditions, you accept and authorise us that we may at any time while you hold an Account with us:

ask you for proof of your identity, age, wealth and origin of funds and, even if your Account has been opened, to block it at our discretion at any time if we are not satisfied with the information with which you have supplied us or in the event that there is delay in supplying the requested information;

ask you to provide additional details or supporting documentation in respect of any information you have provided us or the funds used for the Online Services, including in relation to any deposits which you have made into your Account;

void and return any stakes placed and to prevent you from using the Online Services and your Account until your identity, age and/or origin of funds is verified to our satisfaction;

terminate your Account with immediate effect and to retain all funds on the account in the event that there is reasonable suspicion of fraudulent activity including, but not limited to, provision of fraudulent personal details, forged, altered or stolen identity or financial documents or registration of multiple accounts.

In order to verify your identity, the source of wealth and/or the source of funds, we are entitled to require you to provide, at our sole discretion, a certified copy of your personal identification document (such as national identity document (ID), passport, residence permit, driving licence) proof of residential address, utility bills, bank details, bank statements and/or bank references and any other information or documentation that validates your identity and source of funds and source of wealth. Any personal identification document provided must be valid and unexpired. All documentation on the residential address and proof of source of wealth and funds provided to us, including certified copies, must not be older than six (6) months from the date of issue. We may require you to provide a photograph of you holding your identification document(s). The Company will only accept clear copies in colour of identification and other requested documents. Until such information and documents have been supplied to our satisfaction, we may prevent you from using the Online Services or we may, where we reasonably believe that deliberately incorrect information has been provided by you, keep any amount deposited on the Account following the closure of the Account by us.

You undertake that you will provide all information and documents we may request from you in accordance with these Terms and Conditions and the applicable laws. Documentation should be sent to Customer Service Team or through our Website (login required) at the “Documents” page via the “My Account” section. We recommend that all players send us their official personal identification documents upon registration of their Account.

We reserve the right, at our own discretion, to conduct verification checks and screening exercises against registered details of applicants and players to ensure the accuracy of information provided and we shall be entitled to demand further evidence as to an applicant's age, capacity to legally contract with us, country of residence or any other information at any time in the future.

The personal information that we reserve the right to require for registration is: name; surname; nationality; gender; date of birth; place of birth; residential address; email address; phone number; currency. It is your responsibility to ensure that all the details provided by you on the registration form are accurate and kept up to date as we are required under applicable legislation to cross-check the details entered by you with identity and payment documents for the purposes of verifying your identity. You can access and edit some of your personal information at any time in the ‘My Profile’ section of the Site or by contacting our customer support services, hereinafter referred to as “Customer Service”. You may also delete the details of a debit or credit card at any time, and/or register a new card. Failure to inform us of such changes may result in transactions being declined by your bank, building society or credit card company, and we shall not accept any liability or responsibility for transactions that are declined as a result of your failure to provide us with correct personal details. It is also your responsibility to protect your debit and/or credit card for loss or theft, and you should contact Customer Service immediately should your card be lost or stolen. Please note that no changes may be made to your first name, last name and date of birth as originally entered upon registration, unless you provide us with evidence to our satisfaction that these, and any other personal details, have been legally changed according to the laws of the jurisdiction in which you reside. Furthermore, proof of any new residential address is required in order to change the address which you originally provided upon registration. In addition, no changes may be made to your username as originally entered upon registration.

In the case you have to choose a username, this must not be obscene, threatening, menacing, racist, offensive, derogatory, defamatory or in violation of any intellectual property or proprietary rights of any third party and if we consider, in our sole and absolute discretion, that the username selected by you is inappropriate we reserve the right to reject and prevent your use of such username at any time with or without notice to you.

After you have created an Account with us, you will subsequently be required to enter your username and password in order to access your Account and make use of our Online Services. Your username and password should not be disclosed to any third party and you are solely responsible for all actions that take place as a result of access to the Online Service via your username and password. In such a case, you accept full responsibility for the consequences of allowing such access and activity and, without derogating from the generality of any other indemnity contained herein, you indemnify and hold the Company harmless in respect of any damages arising from the same. Any breach of these Terms and Conditions by anyone to whom you disclose your password will be treated as a breach by you.

In the event that you forget your password, or that your password becomes, or you suspect that it may become, known to any unauthorised user, you will immediately notify us of such event.

After five (5) consecutive incorrect entries of a username and password combination, your Account will be temporarily suspended for security reasons and we may require you to answer security questions and/or to send us an official photographic proof of identity, being a national identity card, passport, residence permit or driving license in order for the Account to be reactivated.

We reserve the right to change your password and/or Account name at any time in our sole and absolute discretion, and we will notify you of any changes made to this/these by using the contact details with which you have provided us.

We shall assume that any transaction undertaken after a correct and matching username and password are entered is made by the rightful Account holder, and therefore valid. To the fullest extent permitted by law, we will not be liable for any loss suffered by you as a result of any unauthorised use or misuse of your personal details. To protect both you and us against identity fraud, we reserve the right to request, at any time, satisfactory colour proof of identity with a photo (copy of a valid and unexpired passport/identity card/residence permit/driving license) and/or a copy of any cards used and/or proof of residential address (such as recent utility bill or bank/credit card/e-wallet statement). Failure to supply such documentation may result in suspension of the Account.

We will employ strict security measures to protect the security of the personal information which is held by us from any unauthorised access. You are solely responsible for the security, and maintaining the secrecy of, your username and password and for all actions that take place as a result of access to the Online Services via your username and password.

Your personal information is strictly confidential and will be used by us to set up and manage your Account, to build up customer profiles and to provide you with the opportunity to engage with the Online Services available on the Site. If you have “opted in” to receive bonus offers and other information from the Company, we may also use your personal information to send you direct marketing emails, letters by post, SMS messages and promotional phone calls (this includes automated calls) regarding new products and/or offers which we think may be of interest to you. You may receive such direct marketing emails, letters by post, SMS messages and promotional phone calls, once you have registered an Account with us even if you have not placed any wagers or deposited any funds into your Account. Please see our Privacy Policy and Cookies Policy for information on how to unsubscribe.

We reserve the right to pass on personal information to third parties, such as for example, third party payment providers, government institutions, where we are requested or required to do so in order to comply with any applicable law, regulation, legal process, court order or governmental request, in particular where this is required in order to detect or otherwise to prevent a crime.

Additional information used to provide a quick and effective Online Service on the Site is typically collected through the use of cookies. Further information about our use of your personal information can be found in our Privacy Policy and Cookies Policy.

Any of the following practices shall be prohibited and shall be referred to as “Forbidden Practices”:

abuse of bonuses or other promotions; and/or

using unfair external factors or influences (commonly known as cheating); and/or

taking Unfair Advantage (as defined in clause 12.7.);

opening any Duplicate Accounts; and/or

committing or attempting to commit Fraud (as defined in clause 12.5.);

committing or attempting to commit Crime (as defined in clause 12.6.).

Forbidden Practices are not permitted and will constitute a material breach of the Terms and Conditions. You agree that you shall not commit, attempt to commit, participate in or be connected with any form of Prohibited Practice.

While we will take all reasonable steps to prevent and detect Forbidden Practices, we shall not be liable for any loss or damage which you may incur as a result of any Forbidden Practices, and we alone shall determine any consequential actions to be taken in respect of any Forbidden Practices.

If: (a) we have reasonable grounds to believe that you have participated in, attempted to participate in or have been connected with any form of Forbidden Practice; or (b) you have placed bets and/or played online games with any other provider of gambling services and are suspected (as a result of such play) of any equivalent to any Prohibited Practice on those other gambling services, or other improper activity; or (c) we become aware that you have "charged back" or denied any of the purchases or deposits that you made to your Account; or (d) in our reasonable opinion your continued use of the Online Services may be detrimental to our regulated status, including our continued ability to be licensed by the Malta Gaming Authority or any other regulator; or (e) you become bankrupt or suffer similar proceedings anywhere in the world; then, we shall have the right, in respect of your Account (and/or any other account held by you with the Company or any other company which is a member of the Company) to withhold or confiscate the whole or part of the balance and/or recover from the Account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) listed in this clause 7, cancel any outstanding bets or any transaction, close your Account(s) and/or prohibit you from opening any new Account with us. The rights set out in this paragraph 7 do not affect any other rights (including any rights we may have under applicable laws) we may have against you, under these Terms and Conditions or otherwise.

“Fraud” means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us or chip dumping); (d) any attempt to register false or misleading account information; (e) placing bets on the Website on events in which you are involved in any capacity, directly or indirectly, or about which you have obtained any information through unethical or illegal means; (f) submission of data or documents which are forged, stolen or otherwise misappropriated; and (g) any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm.

“Crime” means money laundering or any other criminal offence under the Maltese law or any other applicable law;

"Unfair Advantage" shall mean: (a) the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Online Services (including in respect of any game); (b) the use of third party software or analysis systems, including but not limited to, software that includes features that enables play without human intervention and/or makes automated decisions; (c) use of game play techniques, such as card counting, or obtaining and/or compilation of any information about events or persons involved in the events that is not yet available to the general public, such as information that a star player is injured; (d) manage to circumvent our risk measures by placing duplicate/repeated bets.

All transactions and gaming activity carried out on the Site is duly monitored by us for the purposes of crime prevention and compliance with the applicable laws and regulations, including the reporting of suspicious transactions. We reserve the right to report to and/or inform (without providing you with a notice) relevant authorities, enforcement or regulatory entities, other gambling operators, banks, payment service providers or other financial institutions, of your identity and of any suspected Forbidden Practice by you, and you shall cooperate fully with us to investigate any such activity. You hereby agree to waive all rights you may have, to the fullest extent permissible under the applicable law, in connection with such disclosure.

If you wish to participate in any of our Online Services using the Website, you must deposit money into Your Account which you can then use to place bets or play games.

When you open an Account, we require you to make a minimum deposit before you can bet or play. The minimum deposit accepted amounts to approximately twenty (€20) Euros (and any other currency equivalent); we however retain the right to change this minimum amount at any time should we deem so appropriate. The minimum deposit you can make is indicated in the “Cashier” section at the moment you decide to make a payment to us. You can make an online deposit at any time using your debit or credit card, e-wallet, or via bank transfer. Cash and/or cheques are not an accepted method of deposit. Certain payment methods may not be available to you, depending on certain factors such as jurisdiction and currency. The methods of payment available in your jurisdiction will appear as a list when you click on "Deposit" and/or “Cashier”.

In terms of the Know-Your-Client (“KYC”) measures, your identity shall be verified when you reach the amount of two thousand euro (€2,000) in deposits, whether such threshold was reached in a single transaction or a series of transactions within a rolling period of 180 days. We reserve the right to request further information and/or documentation regarding your age, identity, residential address, source of wealth and source of funds following any deposits or prior to any withdrawals, in particular prior to your first withdrawal, in order to prove your identity before we release funds to you. We also reserve the right to request such information and documentation about any person who affects a deposit on your Account. Such information and documentation (including but not limited to driving license, national identity card, residence permit, bank/credit card statement) will enable us to check that the personal data given during your registration corresponds to what appears on the document. In the event that this data is different, we reserve the right to cancel the bets, or any other casino vertical along with the payment of the account balance to you, unless you can demonstrate your entitlement to the balance by some other means.

In certain circumstances, we may have to contact you and ask you to provide further information and/or documentation as part of our customer due diligence requirements. If you do not or cannot provide us with such information and/or documentation, then we may suspend your Account until you have provided us with such information. We may also permanently close your Account.

Deposits made to your IZIBINGO Account should be commensurate with game play and must be wagered at least 1 (one) time before any withdrawal is requested. Therefore, if in Company’s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount or where the Company suspects that you are abusing exchange rate fluctuations), the Company reserves the right in its absolute discretion to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close the Company account indefinitely. The Company further reserves the right to request and obtain satisfactory proof of deposit/funds and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at Company’s discretion.

Deposits to your Account must be performed with a payment card/account in your own name. Deposits made with third party payment methods or payment cards that do not belong to you are not permitted. In cases where a third parties payment method or card has been used to credit your Account, the Company will remove any accrued winnings and refund the deposited amount back to the originating payment method.

It is your responsibility to notify our Customer Services immediately should funds be credited to your Account in error. Should funds be credited in error, these funds are not available for use. Such funds may be frozen and eventually withheld by us. We further reserve the right to void any transactions placed using them, including related winnings paid out in error.

Withdrawals are permitted by the Company only when you are located in a jurisdiction that is not prohibited. If you attempt to withdraw funds from any Prohibited Jurisdiction, the funds will be retained in your account (in accordance with the conditions outlined in clause 15.8), and you are not authorized to withdraw these funds unless you are situated within an approved territory, which is a non-Prohibited Jurisdiction.

Your IZIBINGO Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally, any money deposited with us in your Account will not earn any interest.

Subject to clauses 13.2, 13.3 and 13.4, funds can be withdrawn at any time, except for when you have not fully unlocked a bonus that you have received. For the rules surrounding the unlocking of bonuses, please see the relevant section of these Terms and Conditions on "Sportsbook Promotions", "Casino Promotions", “Lottery Promotions” as well as the terms and conditions applicable to specific promotions which can be found on the promotion home page on the Site.

Subject to these Terms and Conditions, including without limitation subject to clause 13.9 and 13.10, you can make withdrawals from your Account up to your current available balance at any time.

In accordance with our anti-fraud and anti-money laundering policies, withdrawals will be remitted to the same account from where the funds originated. We reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.

Prior to the payment of winnings, the Company may take such time as is reasonably necessary for the purposes of ensuring that the you played in a fair manner, verifying your identity, conducting security and other internal procedures, ensuring that the rules and regulations relating to the game or event have been complied with by you, and carrying out customer due diligence measures in terms of Anti-Money Laundering (“AML”) legislation, or any other regulatory instrument.

We reserve the right to apply a fee to withdrawals, this is presently levied on withdrawals of low value or on subsequent withdrawals beyond the first in any given week. If a fee is to be applied to a withdrawal, the sum will be shown in the Cashier before confirming the withdrawal request, the fee will be deducted automatically from your account balance if you choose to proceed with the transaction. We reserve the right to impose an administrative charge should you make any withdrawal involving a deposit that has not been staked, additional bank charges associated with payments made can be passed on to you in this case. The minimum amount you are permitted to withdraw may depend on the payment services provider which you use to withdraw the funds.

Minimum and maximum withdrawal amounts apply to withdrawals made by a Debit/Credit Card. These limits vary according to card provider and are clearly displayed when you make a withdrawal from your Account. Withdrawals made by debit or credit card may only be made to the card you have registered to your Account and deposited funds with. Cash and/or cheques are not an accepted method of withdrawal.

In the event of a promotional campaign or competition, for which we credit an amount to your Account, you are entitled to the use of such amount only for the sole purpose of wagers made on the Site. You are not entitled to withdraw such amounts, unless stated otherwise in the terms and conditions of the promotional campaign or competition. We reserve the right to reclaim those amounts if you do not use them to place one or more wagers on the Site during the period specified in the promotion.

The Company reserves the right in its sole discretion to amend its deposit and withdrawal limits and thresholds subject to compliance with applicable laws.

Please note that a list of your transaction records is located in the ‘My Account‘ section of your Account.

Transactions can be made in a number of permitted currencies and a selection is made upon registration. Transactions will be made in the currency you select when you first open your Account unless you indicate another preference when making a payment or otherwise when receiving a payment from us. We retain the right to have transactions on our site calculated in multiple currencies. We use the European Central Bank (ECB) day rate at the given time, or the current rate (+/- 15 minutes), as indicated by xe.com on the date when we are making payments to you or when receiving payments from you. You hereby acknowledge that we cannot bear any responsibility for any currency fluctuations in making any such conversions. We reserve the right to add or remove currency options at our discretion. We further reserve the right to suspend the placing or payout of wagers and/or wins in certain currencies and to pay the balance in the currency corresponding to your account selection.

The maximum withdrawal limit from your account is set at €7,500 per 7-day period. If you've deposited more than €7,500 within that timeframe, your maximum withdrawal is capped at the total amount deposited during those 7 days. However, this regulation may be overridden by your Client VIP Level. Further details can be found by checking your status and referring to the VIP Page. Occasionally, the cashier page may display a default maximum withdrawal amount unrelated to your VIP Level. The company retains the authority to establish maximum withdrawal thresholds based on your VIP status.

The time taken for a withdrawal will depend on whether KYC documentation is needed and the speed at which it is delivered.

By depositing money, you agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and agree to refund and compensate us for unpaid deposits.

The bonus is stated separately on the account. It can only be paid out once it has been transformed into real cash winnings. If an account contains both the player’s own money and bonus money, the bonus money will only be available for wagering once the existing money has been used. Specific bonus conditions may be published on the website with the launch of specific bonus schemes. Before fulfilling the bonus turnover conditions, if you transfer or withdraw the main deposit amount, the bonus amount and all winnings from this bonus will be forfeited. If any bets are placed with bonus balance, then bonus cannot be cancelled.

Where a player has a pending withdrawal and wishes to perform further gaming activity, they should cancel the withdrawal and use those funds before making a new deposit.

We may apply a handling fee for deposits made via debit or credit card for amounts of less than a certain value (these handling fees should not amount to more than 2% of the deposited amount, nevertheless, we retain the right to increase the charge should we deem so appropriate). If a charge is applicable to the deposit amount, it will be clearly indicated at the moment of paying in our cashier. Withdrawals from your Account can be requested at any time provided all payments made have been received.

Your Account is personal to you. You shall not allow others to use your Account, to make any bets or play any games through your Account, or to accept payment of any wins, bonuses, or prizes. In particular, you shall use your best efforts to prevent minors and other vulnerable people under your guardianship from using your Account. Any attempt by a minor to register for an Account or by a player to assist a minor in registering for an Account or any activity on an Account by a minor may be reported to the relevant enforcement and/or regulatory authorities.

Wagers are only valid if accepted by our servers. Until acceptance of the wager by our server all information displayed relating to a bet or to a game constitutes an invitation to play and/or bet only.

All bets struck with the Company are considered to be placed and received in Malta. Any contract(s) between the Company and the customer is deemed to have been formed in Malta.

In order to place a wager, you must have sufficient funds in your Account.

Only wagers placed from your Account will be accepted and any winnings you make using our Online Services will be credited to your Account. Subject to these Terms and Conditions you can make deposits or withdrawals through your “My Account” page.

We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a wager is deemed to be or is declared void by us any sum deducted from your Account with respect to that wager shall be credited to your Account.

We perform security and screening checks on random occasions and at our sole discretion. You accept that we may demand additional information and/or supporting documentation whenever we deem reasonable and fit to do so, and that we may suspend and/or terminate your Account, registration or withhold your payment until we receive the appropriate information and/or documentation that we have requested.

Your Account will be classified as inactive if no activity (no gameplay, transactions, valid withdrawals or deposits) has been recorded for a period of at least six (6) months. We will notify you via email at least thirty (30) days before your Account is due to become inactive, following which you will be able to withdraw the funds in order not to incur any fees associated with inactivity, subject to any conditions and procedures for withdrawal set out herein and subject to applicable laws and regulations. When your Account becomes inactive, the Company may elect to: (i) charge a fee for inactivity; or (ii) close your Account.

(i) If we elect to charge a fee for inactivity, such fee shall be the administrative fee of five (€5) Euro per month (or an equivalent amount in any other currency), which will be deducted from your Account for as long as your Account does not go into a negative balance. The deductions may be viewed in your Account under “History” transactions. The deductions shall cease should you reactivate your Account, but the administrative fees already deducted will not be reimbursed. You can reactivate your account by making one or more wagers or transactions including a valid withdrawal or deposit. You are free, at any time, to withdraw any funds which you are entitled to, and which are held by us on your Account, always subject to any conditions and procedures for withdrawal set out herein and subject to applicable laws and regulations.

(ii) If we (rather than imposing, or continue imposing, a fee for inactivity) elect to close your Account due to inactivity, we shall, without prejudice to any anti-money-laundering legislation, endeavour to refund your remaining balance, by remitting the funds directly or by contacting you using the information we have. If we are unsuccessful in remitting the remaining balance to you, then we may: (a) refrain from closing your account (without prejudice to our right to apply the monthly inactivity fee); or (b) close your account and appropriate the remaining balance in our favour in accordance with clause 15.9 below.

In the case envisaged in sub-paragraph (ii)(b) of the immediately preceding clause 15.8, the Company may appropriate the remaining balance and acquisitive prescription shall prevail in our favour if the following conditions are satisfied: (a) after failing to remit the funds to you, the Company shall send a final notice informing you that the funds shall be appropriated by the Company if you do not provide a means for the funds to be remitted to you; (b) such notice shall be sent to you through every means of communication available to the Company, including by post; and (c) the Company may prescribe the remaining funds in its favour after the lapse of no less than five (5) years from the date of final notice sent to you. Any player funds appropriated by the Company in terms of this clause shall be used to fund responsible gaming endeavours, whether of the Company itself or of third parties.

The Company reserves the right to void any bet or transactions should it become illegal or if we are otherwise prohibited from settling the bet under any law or regulation in any jurisdiction.

You can play games in the Casino and/or Games Universe for free on our Site with or without creating an Account at any time, but only if it would be legal for you to do so were you to play on our Site with an Account for real money. You can play Live Casino for free on our Site once you have created an Account.

You cannot play for free in the Sportsbook or Lottery Games section.

Our providers reserve the right at their sole discretion to make changes to the available games in the Casino and Games universe, and to the payout rates which apply to those games at any time. The payout rate of each game can be viewed by clicking in the “Help” or “Information” section. It is your responsibility to note the payout rate applying to each game in each session prior to placing a stake or wager.

The Company does not accept and acknowledge any liabilities whatsoever for transactions made to, from and/or with the Live Casino product, with the exception of funds which are paid to and/or from your Company Account when using the Live Casino product in accordance with these Terms and Conditions.

By playing in the Company’s Lottery Games, Casino, Live Casino and other games you warrant that you are familiar with the rules of any game(s) in which you participate and acknowledge that the rules of the games are available on the Site and/or in the ‘Help’ section of each game. All game rules form part and parcel of these Terms and Conditions and the Casino Bonus Terms and Conditions.

In the event that you lose your internet connection during a game, the game will resume from the point at which the internet connection was lost when you next log in to the game. Moreover, a slow network connection might cause a dysfunction on your gaming activity which could prevent the good progress of any game or bet.

If you consider that there is an error in the pay-table or gaming software, please contact Customer Services at Customer Service Team.

It is your responsibility to ensure that the details of any transaction are correct. Once your sports bet is confirmed, you cannot cancel the transaction without our written consent.

We reserve the right to refuse the whole or part of any transaction requested by you at any time at our sole discretion. No transaction is accepted by us until we have confirmed to you that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Services.

The maximum amount a player may win from a single bet on sportsbook is twenty thousand (€20,000) for a single or multiple bets and up to fifty thousand (€50,000) for a system bet or currency equivalent, and on any of our casino/side games is one hundred thousand (€100,000) or currency equivalent. Progressive Jackpot games and all lottery games related transactions are specifically excluded from this rule.

Declaration and payment of any and all applicable taxes and fees in connection with any winnings awarded to you and any other payments to you are your sole responsibility. Winnings cannot be transferred, substituted, or redeemed for any other consideration.

By accepting any prize and/or winnings from us in any one or more games you irrevocably consent to the use of your username and/or your first name plus the first initial of your surname for advertising and promotional purposes without any additional compensation. We may also contact you in order to request your permission to display further details about you for advertising and promotional purposes.

In the event that you breach any of these Terms and Conditions, we reserve the right, at any time, without prior warning, notification or compensation, and without prejudice to any subsequent legal proceedings which may be taken, to suspend or close your Account, to deny access to all or part of our Online Services, particularly to refuse to accept any bets or transactions, or to withdraw promotional offers pending investigation and/or the conclusion of any legal proceedings. Any positive balance existing in your Account pending investigation and/or following the conclusion of any legal proceedings may be used on account of any damages or sums owed by you to us.

We reserve the right to report to and/or fully cooperate with law enforcement and other authorities, including the Government of Malta, the Malta Gaming Authority, and the International Betting Integrity Association (IBIA), in investigating claims of illegal activity on the Site, including where we suspect you of placing bets on events in which you have any involvement in any capacity.

In the event of any suspicious transaction/s, the Company reserves the right to suspend or block your Account and withhold funds as may be required by law or the competent Authority.

Closure of your Account seizes your and our rights and obligations under these terms and conditions, except for those clauses which survive such termination. In the event of any re-activation or re-opening of your Account by us, these Terms and Conditions, as applicable at the time, will again govern your access to and use of the Site.

We are entitled to terminate your Account at any time. In the event of termination by us:

We reserve the right to close your Account with immediate effect and, on reasonable suspicion that you have committed, or have assisted someone else to commit any fraud or breach of these Terms and Conditions or other illegal act. We reserve the right not to refund to you any balance on your Account at the time of termination.

If we decide to return all or part of the balance on your Account at the time of termination, you are required to contact us upon receipt of our email informing you of our decision, confirming to us that you wish to withdraw the permitted amount, following which the funds will be returned to you. Your Account will be closed.

In the event of termination by you:

The funds on any Accounts that are closed with a positive balance will not be returned to you until you have sent a withdrawal request and provided us with the bank account details needed to return the balance to you. You can close your Account via the Site, or you can request that we close your Account. In the case of any Accounts which are closed but which have outstanding/pending bets (such as sports bets or lottery tickets), those outstanding/pending bets will not be cancelled, and it is your responsibility to contact Customer Service Team to secure the transfer to your bank account any winnings resulting from the outcome of such bets once settled.

In line with AML/CFT regulatory requirements, we are required to close your account in the event that we have not received the KYC documentation to verify your account by the time you have reached a certain depositing threshold. In that case we will refund any remaining balance to the payment method used to deposit. If this is not possible, you will be required to send us your bank account details with proof that this bank account is in the same name registered on izibingo.mt. If your account balance is below five euro (€5), this refund will not be applicable, however the funds will remain available on your account should your account be reopened if you send the missing KYC documentation.

Upon termination of this Agreement whether by us or by you, you agree and acknowledge that:

• your rights to use the software, whether in download or non-download form, that either is owned and/or created by us, or which is used by us under licence and made available to you on or through the Site (“Software”) - shall immediately terminate, and
• you will cease any and all use of the Software, and
• you will remove and permanently delete the Software from your computer, hard drives, networks and other storage material.

Upon termination of this Agreement whether by us or by you, then except as otherwise specifically provided and subject to any rights or obligations that have accrued prior to termination, neither we nor you shall have any further obligations to the other.

Unless and until your Account is closed by either of us or you as specified above, your Account shall not be closed.

You accept to fully defend and indemnify us (including for reasonable legal expenses), our representatives, directors, agents and employees, along with any relevant IZI Interactive LTD company (including for reasonable legal expenses) and their representatives, directors, agents and employees, against any claim or complaint made by a third party, caused or resulting from a breach on your part of these Terms and Conditions or any document included in it as a reference, from a breach on your part of any laws or rights of these third parties or from the use by you of the Site, or the use of the Site by another person using your personal details (username and password) whether or not with your authorisation.

We are committed to providing a safe and responsible platform for our customers to use our Online Services, and we are fully committed to assisting our customers who have become addicted to gambling, or who we consider may be at risk of becoming addicted in dealing with their problems and obtaining the advice and help they need.

The Company offers a variety of tools to assist you in managing your gambling, including temporary and permanent self-exclusion, self-exclusion by product, deposit limits, loss limits and wagering limits. For more information on responsible gaming and how our tools work, please refer to our Healthy Play page which can be found by clicking on the Healthy Play link on the bottom of any page on the Site.

Should you opt for cooling-off/time-out in the manner contemplated in clause 24.2 above, you will NOT be able to access your Account for the duration of the cooling-off/time-out period. In the interest of promoting responsible gambling, at your request, we will block you from accessing your account for a minimum of twenty-four (24) hours. Any undetermined transactions, bets, or wagers at the time of your cooling-off/time-out will be settled in the normal way, according to normal timescales and, if subsequently applicable, winnings paid to you. Any Account blocks due to cooling-off/time-out cannot be undone during the agreed upon cooling-off/time-out period. Withdrawals will be processed in the normal manner as contemplated in the Terms and Conditions during cooling-off/time-out period and Customer Service Team will not be able to change or modify the duration selected under any circumstance.

Should you opt for self-exclusion in the manner contemplated in clause 24.2 above, you will NOT be able to open your Account for the duration of the self-exclusion period. In the interests of promoting responsible gambling, at your request, we will block you from accessing your account for a minimum of three (3) months. Any undetermined bets or wagers at the time of your self-exclusion will be settled in the normal way, according to normal timescales and, if subsequently applicable, winnings paid to you. Any Account blocks due to self-exclusion cannot be undone during the agree self-exclusion period.

In requesting self-exclusion, you agree to provide full and accurate personal details, now and in the future, so your access/use of the Website can be restricted. If you do choose to self-exclude, we will use all reasonable endeavours to ensure we comply with your self-exclusion. You agree and understand that the Company shall not be held liable for any abusive or fraudulent conduct of yours, any breach of these Terms or for any false, incorrect and/or incomplete submission of your personal information with the aim to counteract, undermine or otherwise infringe your own self-exclusion. The self-exclusion facility applied by the Company is effective solely against and is exclusively dependent upon the personal information you submit to it.

Any Account that is blocked through use of our permanent self-exclusion procedure cannot be unblocked. We will use our best endeavours to ensure that, if you have requested permanent self-exclusion from our Online Services, you will not be able to open a new Account with us. However, in the event that you succeed in opening a new Account by using false data, or via any similar means, you agree that all liability for any losses subsequently incurred by you as a result of using our Online Services will fall on you and will not fall on the Company. Should we become aware that you have used false data, or any similar means, to open an Account with us, we reserve the right to immediately close that Account. Please refer to our Healthy Play page for more detailed information regarding temporary and permanent self-exclusion and the other responsible gaming tools which the Company offers.

During a period of self-exclusion, we will use our best endeavours not to send you any marketing material and we cannot accept any deposits or bets from you. It is at your own responsibility to make sure you disable any push notifications from any of your Access Devices where you have accepted the installation.

If you bring your gambling addiction to our attention, we will do our best to put you in touch with one or more organisations that aid persons with problem gambling issues. See our Treatment Referral page to learn more.

We reserve the right at our sole discretion to block or close your Account and return any balance standing in your favour to you if we consider that you have a gambling addiction and that your continued use of our Online Services is detrimental to your health and wellbeing. If you request us to do so, we may agree to return a balance standing in your favour to an account that is not your usual account under your control.

‘Reality Checks’ is a tool that helps you monitor your gambling activity. A message is displayed at regular intervals of 60 minutes informing you about how long you have been playing, how much you spent/won (also a direct link to your transactions may be available) and offering you the option to continue or exit the account/game. In relation to certain Casino providers, please note that if ‘Autoplay’ function is active, the Reality Check might not suspend gameplay when the pop-up message is displayed.

All copyright, trademarks, patents and other intellectual property rights in any material or content (including without limitation software, data, applications, information, text, photographs, music, sound, videos, graphics, logos, symbols, artwork and other material or moving images) contained in the Site ("Content") is either owned by us or has been licensed to us by the rightful owner(s) for use as part of the Online Services. Any use of such items or rights without the owner’s express prior written consent is not permitted. All rights are expressly reserved, including reproduction rights for downloadable documents, icons videos, and photographs.

Any third-party trademarks, service marks, and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

In particular, you shall not be entitled, in respect of any Content (wholly or partly), to engage in any of the prohibited activities listed below (together the “Prohibited Activities”):

to sell, assign, sub-license or pass it on in any other way to any third parties or to allow third parties to access it unless and to the extent expressly permitted; or

to change, edit, modify, reformat, or adapt it in any other way.

to copy, redistribute, reverse engineer or attempt to access the source code for any purpose whatsoever.

to use the Site in any unlawful manner or for any unlawful purpose, or in any manner inconsistent with these Terms and Conditions.

In the event of your carrying out any of the Prohibited Activities you shall be fully liable for any damages, costs and expenses arising therefrom.

We grant you a personal non-exclusive, non-transferable, and non-assignable right to view and use the Content via your Access Device for private, non-commercial purposes only and subject to your strict compliance with these Terms and Conditions.

You may copy the Content in an unchanged form for private use on your own Access Device if and to the extent that such copying is required for the proper use of our Online Services or the Content and such copying is permitted by the copyright owner.

You will notify us immediately if you become aware of any unauthorised use or copying of any Content or any part of the Site or any unauthorised access to the Site or other unauthorised activity, including but not limited to any Prohibited Activity in connection with the Online Services by any person (legal or natural). You agree that you will provide us with all reasonable assistance with any investigation that we carry out pursuant to the information that you provide. You hereby grant us a perpetual, irrevocable, royalty-free, world-wide license to reproduce, transfer, modify, adapt and/or publish any Content provided by you to us by email or otherwise on the Site as we see fit and without notice to you, unless you have indicated otherwise in such communication.

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for:

1. death or personal injury caused by its negligence, or the negligence of its employees, agents, or subcontractors.
2. fraud or fraudulent misrepresentation.
3. anything which by law the Company is not permitted to exclude in any applicable jurisdiction.

Subject to clause 26.1, the Company shall not be liable for:

any loss or damage incurred arising from your use of the Site, including where appropriate, relating to loss of business, loss of profits, business interruption, loss of business information, or any other losses (even where we have been notified by you of the possibility of such loss or damage);

any loss or damage arising either directly or indirectly from your use of any link to any website contained on the Site.

any delays or interruptions to the Online Services, errors in any information or Online Services provided (such as entry and transmission of data), any loss or corruption of data or communication or lines failure, any accidental transmission of viruses or other harmful agents, unauthorised use or misuse of your Account.

any software error; or

indirect or consequential loss however caused; or

any event of Force Majeure. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks having an adverse effect (“Force Majeure”). Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Except as set out in these Terms and Conditions, all warranties, conditions and other terms implied by the applicable law are, to the fullest extent permitted by law, excluded from the agreement.

The contents of the Website are provided “as is”. Except as required by applicable law, no warranty of any kind, either express or implied, is made in relation to the accuracy, reliability, or content of the pages. The Company reserves the right to revise the pages or withdraw access to them at any time.

Although we shall take all reasonable measures to ensure that any software and files on the Site are free from computer viruses, we cannot and do not guarantee that the software and files are free of such problems. In the event of temporary suspension of all or any part of the Online Services, we will restore the Online Services as soon as is reasonably practicable.

Every effort is made to keep the Website up and running smoothly. However, IZI Interactive Limited takes no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control. We may temporarily suspend the whole or any part of the Online Services for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practical.

We do not accept any liability for IT failures, flaws or errors that are caused by your equipment used to access the Website or faults which relate to your internet service provider.

Any software error or malfunction which is or which may be evidenced by the Company to have occurred on any of its systems or those provided by any of its software providers shall void the bet, or the game, regardless of whether it is made on our sports betting, casino, lottery and games platforms. You shall be entitled to the full amount of your stake in relation to such bet or game. The Company hereby excludes all further liability for any such software malfunction.

Any user who detects a malfunction on the gaming and betting software must inform the Company as soon as the malfunction is discovered by contacting LiveChat.

The Company may take all necessary measures in the case of abuse of any malfunction by any user, including but not limited to, blocking the Account concerned, freezing the funds, and withholding and/or cancelling the payment of any and all winnings resulting directly or indirectly from the malfunction. If there are insufficient funds in the Account, the Company is entitled to claim or otherwise appropriate the relevant outstanding amount relating to any winnings paid out in error which shall be a debt from you to the Company until fully and finally repaid.

Whilst it is intended that the Site will at all times operate under our existing licenses, we reserve the right to switch the operation of the Site to another jurisdiction at any time. In this case and depending on the Company structure at the time, one or more other companies in an alternative jurisdiction may act as agent for and provide services to us in order to ensure that the Site remains available to you, subject to the provisions of these Terms and Conditions and compliance with any applicable licence conditions.

You may contact us within six (6) months if you have a question relating to a transaction, payment, withdrawal, and or settlement or if you have questions or need assistance. Any claims made after this time may not be considered by us, in our sole discretion. All communications between Account holders and us may be recorded for regulatory reasons as well as for security and training purposes.

We will not tolerate any derogatory, abusive, or violent behaviour by you to any of our employees. Should you behave in any such manner (to be determined solely by us), we reserve the right to suspend and/or close your Account, and/or take any other measures as deemed appropriate.

You can submit your complaint by sending us an e-mail on the following 24-hour support as follows: Customer Service Team or through LiveChat for instant response by following the link at the bottom of the page Help Centre.

Please provide as much detail as you can concerning the nature of the complaint which you would like to raise.

We shall then investigate the complaint, escalating as necessary, following our internal complaints procedure and inform you of the outcome in due course (which will be no later than ten (10) days from when we received your complaint, unless we would notify you that we need more time and extend it by a further ten (10) days).

If you are not satisfied with the outcome when you have reached the end of the complaints process, you can choose to take your complaint to an alternative dispute resolution (ADR) provider. We have appointed the “Maltese Alternative Dispute Resolution entity (MADRE) as our independent third-party arbitration body. Any conclusions of the ADR provider on such cases shall be binding upon both the Company and the complainant. Please contact MADRE and learn about their dispute resolution procedure madre-online.eu. This dispute resolution process is offered free of charge and concerns unresolved complaints that relate to the gambling transactions. Note that MADRE may at any time dismiss a claim from a customer if they feel that the complaint is frivolous or vexatious.

You may also submit a formal complaint to the Player Support Unit of the Malta Gaming Authority (MGA) by following the instructions on the lodge a complaint page www.mga.org.mt and/or via European Online Dispute Resolution (ODR) platform ec.europa.eu.

Should we delay or fail to enforce our rights under these Terms and Conditions, this does not mean that we are losing or waiving the rights afforded by them where set timelines have not been set out. The same shall also apply to you.

We will not be liable to you for any breach of these Terms and Conditions which arises because of any circumstances that we cannot reasonably be expected to control.

These Terms and Conditions form the entire understanding between you and us concerning your use of the Service and supersede all previous agreements relating to the Online Services.

If any part of these Terms and Conditions is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions shall continue in effect.

The English language version of these Terms and Conditions and of any content on the Site will prevail over any other language version which we may issue from time to time.

The Terms and Online Services are governed by the laws of Malta. You expressly understand and agree to irrevocably and unconditionally submit to the personal and exclusive jurisdiction of the courts of Malta to resolve any legal matter, dispute or any other claim arising from this agreement or related to your use of the Website. We cannot accept responsibility under the laws of any other jurisdiction.